Silveira, M.S.; de Souza, C.S.; Barbosa, S.D.J (2003) Um Método da Engenharia Semiótica para a Construção de Sistemas de Ajuda Online. In: CLIHC2003 - Latin American Conference in Human-Computer Interaction, 2003, Rio de Janeiro. CLIHC2003 - Building bridges among individuals and communities. Rio de Janeiro : PUC-Rio, 2003. p. 167-177
http://portal.acm.org/citation.cfm?id=944519.944537
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Um Método da Engenharia Semiótica para a Construção de Sistemas de Ajuda Online
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